ORIX Rent a Car / Insurance | Reimbursement

Rental fee includes the following insurance and reimbursement conditions

Auto Insurance	To person	Limit per person	No limit
	To object	Limit per accident	No limit
	Vehicle	Limit per accident	Current price
	Personal injury	Up to 30 million yen per person

All insurance and reimbursement conditions do not apply if an accident occurs under the following conditions:

• Driving without wearing a seat belt
• Neglecting to show identification to the police at the scene of the accident(When unable to obtain proof of accident from the police)
• Negotiating with the other party on own accord
• Neglecting to contact the rental shop from the scene of the accident
• Accident occurs when the rental period is extended without authorisation
• Accident occurs when the driver and sub-driver are different from those listed in the contract
• Drunk driving
• Driving without license
• Car damage incurred by theft
• Driving when exceeding the specified passenger capacity
• Driving in places other than designated roads like the beach, river shore or forest trails, etc.(Accident occurs on roads that are not maintained or managed)
• Repair fees for damage or corrosion to the car body due to bad usage
• Vehicle is used for various tests and competitions, towing or pushing other cars
• When a vehicle that is owned, used and managed by the customer is involved in an accident with the rental car.
• Damage to car or signage within the rental shop premises
• Accidents occuring due to driver mistake
• Damage of car interior
• Damage due to tire chain, ski carrier, etc.
• Rental conditions are infringed during use
• Other insurance disclaimers apply to the accident

Road Service

Rental fee includes the following road services

Road Service	Supported car models	All
	Tow Service	Each incident will be reimbursed up to a limit of 150,000 Yen (tax included) of tow service. When the towing cost exceeds 150,000 Yen, the remainder cost will be borne by the customer. The tow destination will be a repair location designated by ORIX Rent a Car.
	Emergency Rescue Service	When the vehicle cannot be driven due to breakdown or no battery power, up to 30 mins of emergency rescue service will be provided. But if the services do not apply as listed here, or the reimbursement limit is exceeded, the cost will be borne by the customer.

Emergency Rescue Service Contents

Battery, etc.
Battery jumping			✔
Changing of various bulbs, fuses			✔
Emergency help within 30 minutes			✔
Refilling of cooling water			✔
Out of fuel
Providing gasoline when out of fuel on the road			✔
When no battery power on the road,? tow service to location where battery can be recharged			✔
Key
Opening locks when locked out of the car(Ordinary cylinder lock)			✔
Tire
Changing of spare tire			✔
Tire removal and car jacking(Within 1m)			✔
Repair of damaged tires or tire replacement fee			X(Actual price)

*Out of fuel is defined as the engine not being able to start when there is a lack of fuel
*Open lock service can only be requested by the person authorised in the rental contract

• The name of the driver in the rental contract is the same as the driver license name
• The name of the company or corporate entity in the rental contract is the same as that displayed on the name card, employee pass and driver's licence.

*Out of fuel, no battery and tow service can only be used once per rental
*When the above conditions are not met, the customer will have to shoulder the cost.
*Services provided other than those listed above must be paid for in full on-site by the customer.
*Road service is partly provided by damage insurance in cooperation with ORIX Rent a Car.
For an accident where the reimbursement limit is exceeded, is included in the waiver amount and falls within the insurance conditions,
When an accident occurs due to violation of the rental contract, or damage occurs during usage, the cost is borne by the customer in principle.

In the event of accident or damage

When an accident occurs, please make sure to do the following 4 points:

1. Provide aid to the injured
2. Contact the police
3. Confirm the other party of the accident
4. Contact the rental shop(If outside office hours, contact the following day)

• After contacting the police, please obtain a Proof of Traffic Accident from the police.
• Please do not negotiate with the other party at the scene of the accident. This will invalidate the insurance and reimbursement conditions.
• Regardless of whether the scratches or dents are big or small, or whether there is another party involved, please treat it as an accident.
• When the car cannot be driven due to the accident, the rental contract is terminated.In this case, there will be no refund of the rental fee.

When there is damage or problems to the car due to the accident, please stop driving immediately, and contact Tokio Marine & Nichido Fire Insurance Accident/Damage Center.

Collision Damage Waiver(CDW)

Rental fee includes a waiver of costs to the customer if falling within the insurance and reimbursement conditions (Special conditions / Collision Damage Waiver)are included.

CDW	Waiver of costs to the customer if falling within the insurance and reimbursement conditions		Free

*Waiver limit is the cost borne by the customer for to object reimbursement, car reimbursement fee.

Non-Operation Charge(NOC)

In the event of accidents, theft, damage, defacing of the vehicle not caused by the rental company, and car repair or cleaning, etc. is required. During this time, the customer must pay the stated fee for incurred "Operating Reimbursement".

NOC	If the car can be driven and returned to the designated rental shop		¥20,000
	If the car cannot be driven		¥50,000

During this time, the customer must pay the stated fee for incurred "Operating Reimbursement".
*Damage to the car interior, burnt marks on the seat, loss of accessories, etc. are also included.
*If the car cannot be driven, the towing fees (to designated repair shop) may have to be paid by the customer, up to a limit of 150,000 Yen.
When the towing cost exceeds 150,000 Yen, the remainder cost will be borne by the customer.

Non-Operation Charge(NOC)Waiver Plan Rentacar Anshin Pack(RAP)

When you join the Rentacar Anshin Pack (RAP), Non-Operation Charge (NOC) will be waived. Also, in the event of a flat tire, tire repair or tire replacement will be free.

RAP	Joining Fee(All classes except WA class | WB class)		¥648/day
	Joining Fee(WA class | WB class)		¥1296/day

*This service can be joined at the rental shop. Please contact the rental shop for details.
*Joining or leaving the service plan during the rental period is not allowed.
*In the event when tire repair or tire replacement is needed, the customer may be required to pay the cost in advance. In this case, the cost will be refunded by way of receipt during the car return.
*For new tire replacement, it should be the same price level as the punctured tire (Limit of 20,000 Yen (tax inclusive))
*Loss or theft of tire wheel, keys, and other accessories must be paid by the customer.